Operational quality, without the spreadsheet energy.
The quality management workspace for modern pharmacy teams, bringing incident logging, reflections, case reviews and performance insights into one place.
Incident workflow
Log errors, request reflections, review cases, and close actions with a cleaner operational trail.
Live performance context
Track labelled volumes, error rates, and KPI position without rummaging through separate reports.
Role-based access
Staff, manager, and admin views stay focused on the work each person actually needs to do.
Safer documentation
Prompts and workflows are designed to support reflection quality while avoiding patient identifiers.
Sign in
Action Required
The following errors require your reflection. Please complete them as soon as possible.
⚠️ Do not include patient names, NHS numbers, or other identifiers in your reflection.
My Errors
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Action Centre
Manager view for reflections still to be completed and items awaiting review.
Reminder: Reflections must not include patient identifiers.
Reflections to complete
Open cases where a reflection is required but has not been submitted yet.
Reflections to complete
0
Current selection
0
Awaiting review
Reflections submitted and ready for manager review and closure.
Awaiting review
0
Ready for manager review
0
Staff Errors
Select a staff member and view their errors. Toggle between reflections-only and all errors.
Reminder: Do not include patient identifiers in notes or reflections.
Total 0
Open 0
Awaiting review 0
Closed 0
Results
| Date | Staff / Order | Category | Error Type | Severity | Status | Reflection | Details | Actions |
|---|
Weekly Volumes
Enter prescriptions labelled and dispensed for each team member. Saves automatically per staff member.
Labelled: 0
Dispensed: 0
Team volumes
Enter labelled and dispensed volumes for each person this week.
Overview
Labelling + Dispensing errors per staff member for a selected period.
Staff error overview
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Monthly Leaderboard
Ranked by lowest error rate. Only staff with recorded volumes are included.
KPI History
Month-by-month pharmacy error rate and volume summary. Click any row to see a staff breakdown.
Target:
1.00%
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Pharmacy Settings
Configure how your pharmacy tracks errors and volumes. Changes take effect immediately for all users.
Labelling
Controls how labelling errors and volumes are tracked across the app.
📊 Track volumes & rates
Enter weekly prescription volumes per staff member. Error rates (per 100) are calculated and shown on leaderboards and performance pages.
Best for: manual labelling with countable volumes
🔢 Count errors only
Log labelling errors without tracking volumes. Error counts are shown but no rate is calculated. Volume input is hidden.
Best for: automated/robot labelling systems
Staff need at least this many labelled in a month to appear on the leaderboard.
Dispensing
Controls how dispensing errors and volumes are tracked across the app.
📊 Track volumes & rates
Enter weekly prescription volumes per staff member. Error rates (per 100) are calculated and shown on leaderboards and performance pages.
Best for: pharmacies that can track individual dispensing volumes
🔢 Count errors only
Log dispensing errors without tracking volumes. Error counts are shown but no rate is calculated. Volume input is hidden.
Best for: most pharmacies (NHS systems, shared dispensing)
Manage Users
Add new users and update access levels for existing users.
Add user
Existing users
| Full Name | Current Role | Status | Change Role | Action | Deactivate |
|---|